Privacy Policy – Hikecab

Welcome to Hikecab, a platform operated by Rapid Kanishka Services Pvt. Ltd., having its registered office at Maulasar, Dist. – Didwana-Kuchaman (Rajasthan) 341506 (“Hikecab”, “we”, “our”, or “us”).

This Privacy Policy applies specifically to the Hike Captain App, operated by Rapid Kanishka Services Pvt. Ltd., which allows drivers to receive ride requests, navigate routes, and complete taxi bookings.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our mobile application, website, and related services (collectively referred to as the “Services”).

By downloading, accessing, or using Hikecab, you agree to this Privacy Policy and consent to the collection and use of your data in accordance with the applicable laws of India, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 along with its rules.

1. Information We Collect

We collect the following categories of information to provide and improve our Services:

• a) Personal Information
  • Name, gender, date of birth
  • Mobile number, email address, and profile photo
  • Government-issued identification (driver’s license, Aadhaar, PAN – for Hike Captain only)
  • Payment details (UPI ID, bank account, card info, etc.)
• b) Location Information – Real-time and background location data to enable trip matching, navigation, and safety.
• c) Device and Usage Data – Device info (model, OS, identifiers, app version), IP, browser, crash logs, analytics.
• d) Trip and Transaction Details – Pickup/drop locations, trip duration, fare, payment method, and feedback.
• e) Communications and Support – Queries, complaints, reviews, or any other communication with our support team.

2. How We Use Your Information

• Register and verify your account
• Match riders with nearby hike captains
• Process payments and generate invoices
• Ensure safety via tracking and support
• Send trip notifications, offers, and updates
• Improve performance and user experience
• Comply with legal obligations and regulatory requirements

3. Legal Basis for Processing

We process your data based on:

• Consent (when you register or provide permissions)
• Contractual necessity (to provide services)
• Legitimate interest (to improve safety and efficiency)
• Legal compliance (as required by Indian authorities)

4. Sharing of Information

Your personal information may be shared with:

• Hike Captains and Riders (limited details like name, rating, pickup/drop)
• Third-party providers (payments, analytics, SMS, Google Maps, cloud)
• Law enforcement or regulatory bodies (as required by law)
• Business partners or affiliates (for merger or restructuring)

We do not sell your personal data to any third party.

5. Data Retention

We retain your data only as long as necessary for the purposes stated or as required by law. After that, data is deleted or anonymized as per our retention policy.

6. Data Security

We use industry-standard encryption and security practices to protect your personal data. However, no platform can guarantee absolute security.

7. Your Rights

• Access your personal data
• Request correction or update
• Withdraw consent (subject to restrictions)
• Request data erasure where permissible
• File a grievance with our Grievance Officer at privacy@hikecab.com

8. Children’s Privacy

Hikecab is not intended for users under 18 years. We do not knowingly collect data from minors; any such data will be deleted.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve experience, analyze traffic, and personalize content. You can manage cookie settings in your browser.

10. International Data Transfers

If we transfer your data outside India (e.g., cloud or analytics), we ensure compliance with Indian data protection laws.

11. Updates to this Policy

We may update this Privacy Policy periodically. Changes will be posted here with the revised “Effective Date.” Continued use of our services implies acceptance of changes.

12. Contact and Grievance Redressal

For privacy-related concerns, contact our Grievance Officer:

We acknowledge complaints within 24 hours and aim to resolve them within 15 days as per IT Rules, 2021.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by Indian law. Disputes shall be subject to exclusive jurisdiction of courts in Didwana, Rajasthan, India.